EchoChamber: Behind the Scenes for 20 Years of Award Dinners

EchoChamber

The Indiana Chamber’s 28th Annual Awards Dinner takes place this evening. The EchoChamber team has been around for 20 of the outstanding events – helping tell the stories of award winners through video and print, as well as interacting with a tremendous lineup of keynote presenters. This is your opportunity to hear some thus-far untold anecdotes. Listen now.

EchoChamber is the Indiana Chamber podcast featuring conversations with business, education, political and technology leaders. It’s your opportunity to listen in on your terms.

Visit www.indianachamber.com/echochamber or subscribe at iTunes, GooglePlay or wherever you get your podcasts. Please rate and review us on Apple podcast. Don’t forget to subscribe so you will always be informed about the latest conversation.

And keep an eye on our Twitter, Facebook and Instagram accounts for updates from the 28th Annual Awards Dinner tonight.

Survey: Social Media Screening on the Rise

Before posting pictures of your late-night revelry or complaints about your job on social media, think again – 70% of employers use social media to screen candidates before hiring, up significantly from 60% last year and 11% in 2006.

The national survey was conducted online on behalf of CareerBuilder by Harris Poll. It included a representative sample of more than 2,300 hiring managers and human resource professionals across industries and company sizes in the private sector.

Social recruiting is becoming a key part of HR departments – three in 10 employers have someone dedicated to the task. When researching candidates for a job, employers who use social networking sites are looking for information that supports their qualifications for the job (61%), if the candidate has a professional online persona (50%), what other people are posting about the candidates (37%) and for a reason not to hire a candidate (24%).

Employers aren’t just looking at social media – 69% are using online search engines such as Google, Yahoo and Bing to research candidates as well.

Of those who decided not to hire a candidate based on their social media profiles, the reasons included:

  • Candidate posted provocative or inappropriate photographs, videos or information: 39%
  • Candidate posted information about them drinking or using drugs: 38%
  • Candidate had discriminatory comments related to race, gender, religion: 32%
  • Candidate bad-mouthed their previous company or fellow employee: 30%
  • Candidate lied about qualifications: 27%
  • Candidate had poor communication skills: 27%
  • Candidate was linked to criminal behavior: 26%

Your online persona doesn’t just have the potential to get you in trouble. Cultivating your presence online can also lead to reward. More than four in 10 employers have found content on a social networking site that caused them to hire the candidate. Among the primary reasons employers hired a candidate based on their social networking site were candidate’s background information supported their professional qualifications (38%), great communication skills (37%), a professional image (36%) and creativity (35%).

Debating removing your social media profiles while job searching? Think twice before you hit delete. Fifty-seven percent of employers are less likely to call someone in for an interview if they can’t find a job candidate online. Of that group, 36% like to gather more information before calling in a candidate for an interview and 25% expect candidates to have an online presence.

Just because you got the job doesn’t mean you can disregard what you post online. More than half of employers use social networking sites to research current employees. Thirty-four percent of employers have found content online that caused them to reprimand or fire an employee.

Ball State’s Social Media Center Turns Savvy Students Into Digital Marketing Pros

Today’s college students are immersed into social media while American corporations are looking for employees with such skills after investing heavily into digital marketing.

So, Ball State University created the Center for Advancement of Digital Marketing and Analytics (CADMA), providing students with the certifications, classes and on-site work to prepare them to handle digital marketing in the business world upon graduation.

“In developing CADMA, we found that major corporations have heavily invested in social media command centers, but few universities have created something similar for educating the next generation of technology workers,” said Eric Harvey, the center’s director and a marketing professor. “When it comes to this field, the average starting salary is just shy of $50,000 and companies — from the largest Fortune 500 firms to small start-ups — are seeking well-educated, highly motivated people to fill these positions.”

CADMA includes a social media lab, which is designed to educate students and help them hone skills they learned in digital marketing and analytics courses, including examining consumer behavior, professional selling and content development.

About 100 students have received or are working on social media marketing certifications using teaching modules provided by Google and other major technology firms around the world.

Read more in Ball State Magazine.

BizVoice: Social Media Changes Landscape of Hoosier Politics

Longtime WTHR-TV political reporter Kevin Rader says he picks up “ripples” on Twitter or Facebook about posts that are gaining steam, getting retweets and likes, that make him take notice to a certain policy or official’s statement. “It’s almost like an immediate Nielsen Report that comes to your desk every day that you can look at and say, ‘Oh, this is interesting … or this is interesting,’ ” he notes.

John Zody, chairman of the Indiana Democratic Party, believes social media is “big” for candidates and officeholders – and not just in a reactionary sense. “You have to think about how people are receiving news. It’s not just one way (traditional media) or the other (social media). You’ve got to have the proactivity to get out there and make sure it’s communicated every single way and exhaust every possible resource.”

His counterpart for the Republican Party, Tim Berry, says “The advantage of social media is that you can talk directly to your constituents. You’re not taking through Kevin or the Indianapolis Star. You’re talking directly to your constituents and then that is shared – your perspective is shared. And that’s what people sometimes miss through the use of social media – the opportunity to talk directly to your intended target.”

But there does need to be caution with social media usage, according to Andrew Downs, IPFW political science professor and director of the Mike Downs Center for Indiana Politics.

“It has got to be part of an overall strategy. You can’t ignore it; you’ve got to be present. But if you let it dominate, which it’s easy to do, you will lose. It doesn’t play that big of a role yet,” he asserts.

Rader offers another example of how Twitter, for example, has changed his job.

“I can’t tell you how many times I’ve been frustrated by people who have now realized, ‘Look, I don’t have to make a statement to the media. All I have to do is Tweet a little something out and I don’t have to answer a question.’ You find yourself thinking, ‘Oh boy, so are we really serving the people sitting at home?’ You don’t get any follow-up, anything in-depth and it’s become acceptable now.”

But what can the media do? It has little choice but to cover it. And as Downs quips, “Yes, you don’t have to answer questions. That’s the beauty of social media (for candidates).”

Read much more from this group in the September-October edition of BizVoice magazine, where they discuss the climate in the state and what to look for on Election Day. A related article in the same issue focuses on the use of “digital first” technology to reach voters.

Don’t Make These Social Media Mistakes

Here are some worthy reminders from Digital Relevance regarding mistakes you should avoid when using social media for your business.

Your tweets or Facebook posts are solely promotional.

Social media can be a good venue to share special sales and promotions, but don’t post these activities too often or your “fans” will drop you. People want to follow your company because you are helpful, informative and have something to offer.

You don’t interact with anyone.

It is called social media for a reason. It seems like a no-brainer, but a big no-no many companies make is not interacting with its followers. You should promptly respond to mentions, replies and retweets and continually check your Twitter feed to respond and reply to your followers. Be sure to answer comments or questions on Facebook as well.

You tweet too much or share too often.

Twitter is a much more continuous, open platform for sharing multiple times each day. You should tweet at least three to five times a day, but what’s more important is the quality and value of your tweets. Low-quality sharing won’t lead to much interaction. On average, top brands posted once per day on Facebook. If you post more than twice per day, you will typically lose engagement.

You only tweet or share posts about your business.

It’s not all about YOU. Your followers want you to be a resource for industry information, trending topics and every now and then they like to know what’s going on in your company, but they don’t always want to know about every single webinar, article or event. It’s good to show you are a real, successful business, but also illustrate your value as a resource that continually interacts with its followers.

You’re commonplace and uninteresting.

Just as writers have a unique style and voice, brands should have a unique voice that their audience understands and relates to. Form your unique voice based on your culture, community and conversation.

You repeat yourself, you’re totally automated and you repeat yourself.

Automation can help productivity and efficiency, but when it comes to social media, it can seem spammy, impersonal and excessive. Don’t tweet or share the same article multiple times a day or even multiple times a week. A helpful article can be shared multiple times for larger exposure, but spread out your coverage dates.

Avoiding these mistakes will help you build a strong online community that believes in your brand, considers you an essential resource and enjoys interacting with you.

How Can One Little #Symbol Go So Wrong?

Okay, I’m going to vent for just a minute about the degradation of my beloved English language.

I gripe every year when a host of new “words” are added to the dictionary. I do not agree that “selfie,” “squee” or “srsly” are actual words. Srsly? SERIOUSLY, Oxford English Dictionary? If only you could see my computer screen right now, you’d see all the little red squiggly lines under these so-called “words.”

As much as I loathe that, there is one thing that drives me crazier than almost anything else (almost anything else: the blanket usage of the Oxford comma is still No. 1 on my list of ridiculous things) – and that’s the misuse of hashtags and the fact that they’re infiltrating our communication.

We’ve all done it – used a hashtag on Twitter or Facebook to not describe or sort news (the reason hashtags were created in the first place), but to instead, make yourself look like you get this whole Internet thing. “Look ma! I can write the pound sign in front of phrases! My friends will think I’m the #bee’sknees!”

As they were originally intended – to sort news or topics and make it easy for readers to follow along with those subjects on Twitter – hashtags can be quite useful. Businesses can make great use of hashtags to promote specific products or events, or news topics that are relevant to the organization’s followers.

But past that, we must draw the line. No more using hashtag phrases in conversations! No more lazy or cutesy writing! Instead of giving me 12 hashtags to try to figure out what in the world you’re talking about, dig down deep and use actual words, phrases and sentences to describe what you are doing and how it makes you feel.

You are not too good for the English language.

Here is a funny little clip from "Late Night with Jimmy Fallon" and special guest Justin Timberlake that personifies what might happen if we let this kind of nonsense continue.

Social Media Appeal

Social media has become a daily habit or necessity for most people. We feel the need to be plugged into Facebook, Twitter or some other site 24/7 to stay connected with the world around us, but do you trust the social media sites that you use?

You probably answered "no" to that question. A recent study done by E-Score found that people are less likely to trust social media brands and are twice as likely to trust traditional media brands (broadcast, cable and print).

This survey also produced other interesting data, including insights into online dating sites. Two online dating sites, eHarmony and Match.com, were among the highest ranked social media sites in terms of awareness, but they had the lowest appeal. E-Score says that this indicates “consumers’ displeasure with the process of using social media to find a companion.”

E-Score also found that the use of Twitter and Facebook seemed to be more out of habit or necessity since they are highly recognized and have a high number of monthly unique visitors, but have low appeal.

With people losing appeal for social media sites, could we be seeing the downfall of social media? Or will a new player come into the mix to keep social media from dying?

Some Lessons on Social Media from the Obama Team

Kyle Elyse Niederpruem of Kyle Communications (which I saw bring earn a Best of Show designation at the Hoosier PRSA Pinnacle Awards last week) wrote a column for Inside INdiana Business on some social media tips offered by the Obama for America team. Regardless of your thoughts on Pres. Obama's policies, you can likely glean some useful information here:

Here are four important lessons from Teddy Goff, who was digital director of Obama for America.

Experimenting with social media is critical.
Try and try again – and then try some more. Use multiple messages, different landing pages, switch out your word choices, and add lots of images if possible. Goff's team, for example, found that nouns in messages worked better than verbs (and probably counter to what most of us would do). Even word choices made a huge difference in fundraising.
Goff: "The most effective was raising money off the word – should."

Your social media team doesn't have to be large in numbers (or steeped in social).
People of all backgrounds were on the 250-person digital team. Guess how many managed the Twitter feed? Four. That's right. Four. Four people tweeted to the world. That meant consistency in tone, voice and keying in the analytics to push out the right kinds of messages at the right time – including undecided voters who can swing any election.
Goff: "There are three simple words in social – Don't be lame."

Your gut can be your most important guide.
In the bullpen of social media planning and in a group obsessed (rightly so) with analytics, many timely decisions by the digital team were made in the wee hours, without a lot of screening, and after a few beers. And like most good storytelling, an emotional link often gets the best reaction – like the most retweeted tweet of 2012.
Goff: "The most minute things make a big difference."

Being first and trying something new has its rewards.
Remember that in the first election of 2008, Facebook was half the size it is today. Twitter wasn't yet a strategic asset and the iPhone had just come out in the summer of 2007. The relationship between people and campaigns was dramatically changing. A number of tactics, like a website called the RomneyTaxPlan.com created by the Obama camp, had a constantly moving details button that never landed on a real plan. That was a more effective way to share a white paper by Obama than asking voters to read a white paper.

Tricky Social Media Rules on Whistleblowing

The California Chamber's HR Watchdog Blog delivers this complicated tale, explaining a potential victim can even be fired for improperly using social media to document undesirable behavior.

A tech company, SendGrid, recently fired a female employee, Adria Richards, who used Twitter to complain about sexual jokes made by male employees from a different company.

During a conference in San Francisco, Richards tweeted that it was “Not cool” that the men were making inappropriate sexual jokes. She used her phone to take a picture of the men sitting behind her and then used Twitter to post the picture.

One of the men in the photo was terminated by his employer, San-Francisco based PlayHaven.

But Richards also found herself in the middle of a social media storm and was ultimately fired by her employer. SendGrid CEO Jim Franklin blogged that Richards was not fired because she reported offensive conduct, but because of how she reported it – using Twitter to post photographs and “publicly shaming” the offenders.

Franklin also went on to say that Richard’s actions caused division amongst the developer community that Richards serves as part of her job and that she can no longer be effective.

But this is what often happens when an employee complains of inappropriate conduct: A complaint is made, which may create division at work and with customers; people may take sides. Regardless of such division and the ultimate outcome of any investigation, the employee is supposed to be protected from retaliation for complaining of harassment or discrimination.

This situation poses difficult questions: Can an employee complain in any manner he/she sees fit? Airing information across social media platforms and posting pictures of co-workers, customers or collaborators?

The law provides strong protections for those who complain about harassment or discrimination. As demonstrated by recent decisions by the National Labor Relations Board, the law also protects employees who engage in concerted activity with other employees to improve their working conditions — which may include employees complaining to each other over social media.

Finding the Vote Digitally and Socially

Some social media platforms may come and go in popularity, but the overall impact is only going to continue to grow. Assessing that impact in the 2012 presidential election is an Indiana Chamber partner in BIPAC (Business Industry Political Action Committee), focused on electing pro-economy, pro-jobs members of Congres.

Romney may have captured voters over 30, but he still lost. Obama on the other hand captured the women's vote, minority vote and youth vote, giving him the edge he needed to win. Digital and social media is where he found these votes and it's what set him apart from Romney. It is where he fundraised more than 700 million dollars and activated mobs of volunteers. He was able to reach more than 5 million youth votes via Facebook. Michelle Obama connected with women on Pinterest and the Obama campaign reached scores of Hispanic voters through mobile.
 
With 31 million election tweets being sent on Election Day, this cycle was not only deemed "The Twitter Election," but it is being characterized as the first full digital election. Social media is a fundamental change in how our society communicates and for those with hopes of reaching voters, employees, Members of Congress and other stakeholders, your efforts need to be online as well as offline.