What You Should Know About Data Center Uptime

The following is a guest blog by Alex Carroll, co-owner and managing member of Lifeline Data Centers in Indianapolis. 

Anyone in the data center industry—or in business, for that matter—understands the importance of uptime. Recent statistics show that it costs, on average, $8,851 each minute businesses experience a data center outage — an essential reason to minimize the incidents that cause downtime.

While there’s already pressure for IT professionals and data center managers to maintain a high rate of uptime, the demand will be even more intense in the 2020s. The expectation will be for 100% uptime, as internet connectivity—especially with the emergence of the Internet of Things (IoT)—will become essential for everyday living, experts projected.

“For data centers, the idea that you need to be perfect will not be far from the truth,” futurist Michael Rogers said during a Dell World presentation. “Every decision you make needs to head to that point on the horizon.”

In the future, losing an internet connection will be as disruptive as losing electrical power, he added. “We will be asking data centers to provide the type of reliability power plants provide, only moreso,” he said.

Unfortunately, data center operations of all sizes are not there yet. According to an AFCOM survey, 81% of respondents reported a data center failure in the previous five years. About 20 percent had experienced five or more failures.

Did your data center report a failure in the last five years?

Assessing data center uptime
Among the initiatives data centers are exploring to increase uptime include infrastructures that receive higher ratings from the Uptime Institute for reliability; predictive support which anticipates failures; and the minimizing of human errors, which have been attributed to as much as 75% of data center outages.

The Uptime Institute, for example, certifies data centers based on four tiers — Tier I through Tier IV. Under the classification system, the uptime rating is determined by infrastructure, uninterruptible power supply (UPS), power and cooling equipment, engine generators, and other components that impact uptime. Even a slight difference in the uptime rating — from 99% to 99.9% could translate into nine hours a year, which could result in significant losses.

Also, training employees to avoid the type of errors that can contribute downtime should be a top priority for your data center. Understanding why and how downtime happens will be critical in combatting it.

What you should know
Downtime in any business is no joke and can create serious problems. From loss of productivity to loss of revenue, if you’re experiencing downtime on even a semi-consistent basis, it’s time for you to outsource your data center needs or find a new data center.

At Lifeline Data Centers, we developed custom processes (and trademarked them) because they worked so well:

  • Redundant Array of Generators™
  • Redundant Array of UPS’s™
  • Redundant Array of Chiller Plants™
  • Most Direct Power Path™

These custom processes have contributed to our 99.999% uptime, and our largest data center where we have been able to employ our full sets of technology has not experienced an outage since inception—going on eight years.

As you explore ways to boost uptime while expanding capacity, give us a call. We can give you insights on how to reach your goals. Schedule a tour with us today.


Alex Carroll, Managing Member at Lifeline Data Centers
Alex, co-owner, is responsible for all real estate, construction and mission critical facilities: hardened buildings, power systems, cooling systems, fire suppression and environmentals. Alex also manages relationships with the telecommunications providers and has an extensive background in IT infrastructure support, database administration and software design and development. Alex headed the team that developed Lifeline’s proprietary, award-winning equipment maintenance methodology. He is also hands-on every day in the data center.

Rolls-Royce Heritage Trust Opens Aerospace, STEM Exhibit in Indy

Rolls-Royce Heritage Trust Allison Branch volunteer and retiree Betsy Spencer shows visitors an AE 3007 jet engine on display at the new, reopened museum in downtown Indianapolis.

The following is a release from Rolls-Royce: 

The Rolls-Royce Heritage Trust – Allison Branch is reopening the James A. Allison Exhibition Center at a new, modern downtown Indianapolis location. The nearly 6,000 square foot facility, located at the Rolls-Royce Meridian Center office, 450 S. Meridian Street, will display an amazing collection of exhibits, and demonstrate a great deal of pride in Indiana’s past, in powering thousands of civil and military aircraft and ships. Using technology and hands-on displays, the Exhibition is designed to engage and inspire youth to pursue aerospace careers.

Visitors to the Exhibition Center will see a collection of jet engines and other equipment made in Indianapolis that power today’s and yesterday’s aircraft – including engines that power C-130J Super Hercules; V-22 Osprey; Global Hawk; Citation X+s; Embraer ERJ jets; various commercial helicopters; and historical engines such as the Allison V-1710 that powered the legendary North American P-51 Mustang, P-40s, and other aircraft. A Rolls-Royce LiftFan®, which provides unique vertical lift capability for the F-35B Lightning II, is also on display.

In addition to static displays, each exhibit zone is accompanied by an interactive video module with historic, technical and graphical information of the engines. Science, Technology, Engineering and Mathematics (STEM) content is incorporated to help guide educators and students through advances in aerospace engineering.

“Since opening our first science and technology exhibition in 1954 – then called Powerama – to citizens, customers and employees, we have believed it is important to show the legacy of more than 100 years of amazing power and progress here in Indianapolis. We also aim to provide visitors a glimpse at our future for the next generation of scientists, technologists, engineers and innovators,” said David Newill, President of the Rolls-Royce Heritage Trust – Allison Branch.

“The Heritage Trust’s mission is to protect and preserve our legacy while demonstrating the innovation that has progressed throughout the decades at Rolls-Royce and our preceding company, Allison Gas Turbines in Indianapolis. This new downtown location gives us an opportunity to share our history in new and exciting ways with Rolls-Royce employees, retirees, customers and the public,” said Phil Burkholder, President of Defense Aerospace, Rolls-Royce North America. “The Heritage Trust will continue to be free and open to the general public. This is made possible by its donors and the hard work of volunteers, which mostly consist of dedicated, retired employees from Rolls-Royce and Allison.”

Larger groups of more than 6 people wanting to visit the Exhibit must register on-line at www.rolls-royce.com/HeritageIndy. The Exhibit is free and open to the public Tuesday-Friday from 10 am to 3 pm. Donations are accepted and help the organization build new exhibits.

Remembering Bill Hudnut; My Interview with Him on Getting the Colts

Indianapolis Mayor Bill Hudnut was the first mayor I have a memory of. When I read of his passing over the weekend, it took me back to all the landmark accomplishments that took place during his 16 years in office.

I also thought about the lively and interesting phone interview I had with him in the summer of 2011. The Chamber’s BizVoice® magazine was doing a section on famed business deals and I got the best one: the Circle City landing the Colts.

I found Mayor Hudnut more than willing to take a stroll down memory lane and share his opinions.

An excerpt from the interview:

“We thought we’d get a franchise because the league was expanding, not the relocation of an existing one. (Owner) Al Davis of the Oakland Raiders moved (the team) to Los Angeles and, secondly, there was a strike, so they weren’t going to expand – which certainly was sort of a blow to us. But we were pregnant with the thing; we had to keep on building it as an expansion to the convention center. That’s the way it was promoted to the public – that it would justify itself whether or not it was used 12 days a year for a football game.”

Read the full Q&A (you have to love his detail and memory of the events). Also read the full BizVoice article.

‘The Right Way’: Faegre Baker Daniels Attorney Stuart Buttrick a 2016 Volunteer of the Year

Stuart Buttrick believes in the power of community, particularly the Indianapolis community and its citizens working toward a common good.

Buttrick, a labor and employment law attorney at Faegre Baker Daniels, has a long list of civic involvement. And it starts at home, where Buttrick and his wife make volunteering a family affair and emphasize to their young children the importance of giving back.

“Ultimately, I just want (my children) to be happy and kind people. I won’t profess to be a good role model in that regard, but that’s what I’d like for them to be. We emphasize helping others in our house and doing things for others,” he notes.

“It’s good for the community and good for a person to help others. We’re all in this together.”

Buttrick serves as a director on several boards for organizations throughout Central Indiana, including the Indianapolis Zoo, Park Tudor school, the Woodstock Foundation and the Indiana United Methodist Children’s Home in Lebanon…

Read the full story in BizVoice.

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Screening Data Center Providers: Discerning a Provider that Won’t Let You Down

data-center-colocation

For companies looking to quickly expand their data center capabilities without building out their own facilities, outsourcing is increasingly a favored, no-brainer option. While outsourcing options abound, pinpointing the one that best fulfills your company’s needs and long-term goals without wasting resources requires careful consideration of numerous factors.

Choosing a data center provider based purely on budget and short-term wins would be a costly mistake you’re guaranteed to regret when the apparent savings bite back in technology misfires, unreliable performance and extended downtime. Save yourself the headache and dollars by screening potential providers with the following criteria—key attributes of a data center that won’t let you down.

1. Certifications
Data centers are generally evaluated by the Uptime Institute and classified based on the performance of their infrastructure, uptime and other factors that determine reliability. With each Tier level, I through IV, the data center’s infrastructure costs and operational complexities increase, according to Uptime. Also, Tier IV centers are required to demonstrate a higher level of uptime. Uptime Institute recommends that companies analyze their business applications and needs when making a decision on data center providers.

2. Compliance
It’s critical that a data center provider keeps you in compliance with regulations specific to your industry. Many companies face audits, including SSAE 16, NFPA, TIA-942, HIPAA, FISMA, FDA, PCI/DSS and Sarbanes-Oxley. It is imperative that the data center provider you choose possesses expertise with regard to these audits.

3. Data Center Location
One of the most critical factors of a reliable data center provider is location. Access it to determine the history of natural disasters in the area, including tornadoes, hurricanes, earthquakes and floods. Other factors that can influence the data center’s resilience and ability to bounce back from crisis scenarios include proximity to other businesses and first responders, like police officers and firefighters.

4. Facility
The data center building should feature state-of-the-art equipment, cooling and updated infrastructure, including structural reinforcements. It also should be well guarded by security officials.

5. Redundant Power/Cooling
A quality data center includes quality generators, uninterruptible power supplies, power delivery, utilities and cooling infrastructure systems. When screening providers, ask specific questions about Service Level Agreements (especially about uptime); electrical and cooling; redundancy power architecture; backup systems; monitoring; and transformers.

Since 2001, Lifeline Data Centers has earned a reputation as a leader in data center compliance, uptime, and innovation—including a notable recognition as one of the 20 most promising data center providers in 2016 by CIOReview, citing Lifeline’s 99.999% uptime, multi-layered security systems, highly compliant processes, and “superior and compliant” workspace. The company is also currently undergoing the arduous task of becoming FedRAMP-authorized—the highest level of clearance to house government and military data.

Find out if Lifeline is the provider you’ve been searching for. Visit lifelinedatacenters.com. Also read the Chamber’s recent BizVoice magazine feature on the company.

Want to learn why EMP shielding, FedRAMP certification, and Rated-4 data centers matter to your business? Download Lifeline’s infographic series on EMP, FedRAMP, and Rated-4! Read online.

Policy Circle Co-Hosting Women’s Influence & Liberty Event September 17

center liberty

The Policy Circle – think a book club for women to discuss policy (not politics) – and the Center for the Study of Liberty will host the Women’s Influence & Liberty half-day conference September 17 in downtown Indianapolis.

Open to all women – and particularly those who are interested in business, entrepreneurship and even those researching various policy issues – the conference will include a chance for participants to discuss policy issues with each other and policy experts during roundtable discussion breakout sessions.

Nina Easton, chair of Fortune’s Most Powerful Women International Summit, will headline as the keynote speaker. A networking reception will follow the conclusion of the event, from 6 to 7 p.m.

The Policy Circle was formed in Illinois and serves as a catalyst for women to join together and share information and opinions, having read data-driven policy briefs prior to group discussions. The non-partisan, 501©3 organization encourages women to join together and discuss policy issues to educate and engage other women in their communities. Following group discussions every other month, members can take action, such as contacting lawmakers to advocate for specific policies, or following along with proposed legislation.

The group guidelines are to leave the social issues at home, however, and follow the direction of former Gov. Mitch Daniels. He urged for a pause on social issues so everyone could focus on other pressing items, such as foreign policy and immigration, education, economic growth, free enterprise and health care.

With 23 circles in 10 states – including Indiana – and almost 900 women involved so far, the organization is growing. For more information on The Policy Circle, including how to join or start a circle, visit the web site at www.thepolicycircle.org.

The registration fee for the Women’s Influence & Liberty event is $75 and includes lunch; register online.

Indy’s WebLink Celebrates 20 Years Serving Chambers, Associations

weblinkIndianapolis-based WebLink celebrated its 20th anniversary this week. The company provides innovative software and technology solutions for associations and chambers of commerce. A release has more:

“This has been quite a ride,” said DJ Muller, founder and president/CEO. “We’ve not only kept up with the speed of technology, we’ve been ahead of it all the way. WebLink is in an excellent position to continue to grow and succeed in the years ahead.”

“Built on innovation and exceptional customer service, WebLink is a seasoned technology company that runs like an entrepreneurial start up,” said Scott Webber, board member. “They’ve always had the ingredients of a burgeoning technology company.”

A brief history
WebLink began as a provider of software specifically designed for chambers of commerce. The company has since expanded to serve all types of associations, including builders and contractors, housing, healthcare, hospitality, trade, and transportation, and today, has clients in 490 cities and four countries.

Its signature association management software, WebLink Connect™, has more than 15,000 users and 10 million profiles. More than 170 new features were released to the software in the last year, which enables clients to manage members, prospects, events, websites, finances, and communications—all in one place. A new online community for users will be launched later this month.

The company also offers a slate of webinars, eBooks and other online resources, training events, and a certification program.

Today, approximately 800 member-based organizations, more than half of which are chambers of commerce, use WebLink’s cloud-based software-as-a-service solution. The company boasts an astonishing year-to-year average customer retention rate of 94 percent and customer satisfaction rating of 95 percent.

A strong tech neighborhood
WebLink is active in a strong and growing neighborhood of technology providers. High-tech software and services employment grew 18 percent in Indianapolis from 2012 to 2014—the eighth-fastest rate among the 30 cities surveyed. Multiple marketing and technology companies, including Salesforce and Appirio, have recently announced relocations or expansions into the area.

“It’s great to be in a hub of innovation,” said Muller. “Being close to and working with other marketing and technology companies keeps us on our toes and always looking ahead.”

Recent growth
The company grew new customer sales by 63 percent in 2014, earning a coveted TechPoint MIRA Award in Tech Sales and Marketing. Last year, WebLink secured $1.54 million of funding to expand into trade and professional association markets and further its position as a premier provider of association management software.

TECH THURSDAY: Scott Dorsey: Business Leader of the Year

dorsey

EDITOR’S NOTE: BizVoice® has featured technology/innovation stories throughout its 18-year history. Look for these flashbacks each Thursday. Here is a 2012 favorite.

Speaking with those who’ve risen with the tide of Indianapolis-based e-mail/digital marketing juggernaut ExactTarget, a unique picture is painted of CEO Scott Dorsey’s leadership style.

“One of the things I’ve always found so impressive is that he’s an atypical CEO,” asserts director of product management Joanna Milliken, who holds the distinction of being the company’s first official hire in 2001. “When you think of these hotshot CEOs who are very verbose or demanding, (he’s different because) he’s unassuming and has an amazing balance.

“He’s an incredible risk taker, but he’s not rash. He’s compassionate, but he’s not emotional. He can be both very strategic and knows when to jump in and when to be tactical. That’s a combination you don’t often find.”

Dorsey remembers the company’s humble beginnings, striving to emerge at a precarious time for Internet businesses.

“The Internet bubble had burst; money was not flowing into Internet companies,” he conveys. “We were three entrepreneurs with no software experience. The capital-raising process was really difficult. We went down the friends and family route. It was great, but a little unconventional.”

He adds that building software products with no technical background was a challenge, and the trio was fortunate to find strong developers to help with the early generations of the product.

“We really bootstrapped the company; it was thinly capitalized,” Dorsey offers. “Three of us worked without salaries for nearly the first year we were in business. We were incredibly frugal and watched every dollar very carefully. We didn’t have much to work with. That was a good thing though, because we had to be very sales driven, and built a small product – small enough that we could start to sell it and deliver value in many ways.”

Read the full story online.

Learn more about the Indiana Chamber’s new Technology & Innovation Council. Want to participate? Contact Mark Lawrance at mlawrance(at)indianachamber.com.

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Kelley School of Business Indianapolis Seeks Companies Looking for New Growth Opportunities

IUPUI KelleyThe IU Kelley School of Business Indianapolis is looking for central Indiana companies to partner with undergraduate-student teams for its renowned Integrative Core (I-Core) Program. A release from the school has more:

I-Core is a distinguishing component of Kelley’s bachelor’s degree program. Junior-level students take a set of four integrated classes—marketing, finance, supply chain management and team dynamics and leadership—during a single semester. Kelley students say I-Core is one of the most meaningful experiences of their Kelley careers—a rite of passage to understanding the business world and the value of teamwork.

A team of students will meet with company representatives to establish a project that works to benefit the company. Students conduct research, analyze findings and provide a recommendation at the end of the semester.

Students may consider new goods or services, providing a feasibility study of the new product and market. They will determine if return on investment justifies risk and capital investment.

Company representatives are asked to participate in an on-campus meeting to talk about the company’s current business and provide background information to help student analysis.

 Results: Testimonials from company reps and students

Last academic year, one student team worked with RICS Software in Indianapolis. VP of Products and Technology Chris Kozlowski says the I-Core group looked at additional revenue opportunities for the company.

“If you have the resources to spare, and you are looking for ways to think about your business differently, it’s a no-brainer,” Kozlowski said about his experience with the Kelley I-Core team.

“You have students who will think about the ways you do business, and the exercise—just going through the process—is worth it. It’s always nice to hear a different perspective. The fruit is in the ideation that they produce and present to you. It’s a different take on your business, which allows you to see things differently,” said Kozlowski. “The ideas were original and well-thought through. It’s a great exercise because it casts the lens inward a bit. It’s always good to hear new and different ideas.”

Kelley student and supply chain major Salman Al Muqaimi, BS’17, was one of the students who worked with RICS Software.

“Working with RICS Software was a great opportunity,” Al Muqaimi said. “Interacting and working with business professionals taught me that important skill everyone needs to be successful in business: communication. Taking I-Core gave me a better picture of what business is and how companies use the science of business to help them succeed.”

“I consider the I-Core project to be a preparation course for real life in business. I-Core is the gate, and walking through this gate gives you the chance to apply knowledge you’ve learned in the classroom to the real world,” he added.

Chris Gray is the Founder and CEO of Track Ahead, a career development app that facilitates firsthand and indirect engagement between college students and employers to match them based on mutual fit. He also worked with a Kelley I-Core team, who used Track Ahead data to build their own business model.

“When you’re talking to students about an idea, they’re asking questions. Those are often the same type of questions we thought about when the business was just getting started. It puts you back into that ‘day one mindset,’ thinking about the answers to the kinds of questions that hadn’t been thought about in a while,” said Gray. “In the startup world, you have to keep that sort of ‘day one thinking.’ You can’t lose sight of the thought process and the things you were thinking about in the first place. I think it was a good exercise.”

“I would recommend the I-Core experience to any company,” said Gray. “Being involved with Kelley Indy students helps all of us in the business community—to make sure we’re growing and cultivating the next generation. We have to find the time to reach out to them.”

Accounting and finance major Jalen McCoy, BS’18, says I-Core taught him to work efficiently with a team and the importance of being a leader.

“I enjoyed working with a company that genuinely cared about the ideas we came up with,” said McCoy. “The I-Core experience for a company could be an excellent recruiting tool, and students may come up with ideas that act as a catalyst for growth. I know personally that this I-Core experience was truly one of a kind, and I appreciated the participation of the company that I was involved with.”

How to get involved

Please request and fill out an application if you’d like your business to be involved.

Any for-profit organization can apply. The ideal company will have been in business for at least 10 years (minimum of 5 years) and will have shown an operating profit for at least three years (minimum one year). The company must be incorporated as an S corporation, C corporation or an LLC.

If you would like more information on this program, or to request an application, contact Teresa Bennett at tkbennet(at)iupui.edu or at 317 278-9173.

Hoosier Author John Green on the “Joys” of Adulthood

John Green, the well-known Indianapolis-based author of “The Fault in Our Stars,” “Paper Towns” and other modern literary hits, recently spoke to the graduating class of Kenyon College in Gambier, Ohio.

He’s articulate as always and waxes philosophical on the monotony of adulthood, but explains why that monotony does have a purpose in advancing society.