Emily Post, the famed 20th Century etiquette guru once said, “Good manners reflect something from inside – an innate sense of consideration for others and respect for self.”
While Post might not have seen cellphones, tablets or laptops coming, these handy-dandy technologies can pose etiquette problems in the workplace (and at lunch with friends and at home with your families – but we’re just going to focus on the workplace for now).
A survey from Robert Half Technology of over 2,300 chief information officers (CIOs) around the country found that 64% of CIOs said the increased use of mobile devices has led to more workplace rudeness over the last three years. That percentage has grown from 51% in 2010.
These technologies can help with productivity, but also serve as major distractions in meetings and face-to-face conversations.
Robert Half Technology offers four suggestions to avoid breaching etiquette at work:
- Don’t surf while talking. It’s just rude to check your email or be on the Internet while in the midst of a conversation with someone.
- Keep voicemails concise. Get to the point, already.
- Make smart communication choices. Use the available technology to your advantage: Need a quick answer on something? Try an email, text or instant message. Just make sure to pick up the phone or walk down the hallway if you’ve got a long request or need to have a difficult conversation.
- Avoid intense multitasking. Be present wherever you are. Tablets and laptops can make meetings more effective and efficient, but surfing the web or Tweeting during meetings is just a distraction for you and everyone else involved.
One more thing: the Emily Post Institute has a whole section on business etiquette, as well as a guide, “Manners in a Digital World, Living Well Online.” Check them out when you’ve got some free time at www.emilypost.com.