Knox County ARC: Maximizing Chamber Investment Through Helplines


ODell_AmyKnox County ARC has 36 locations across the county, including five group homes, 25 waiver homes and several plants. Amy O’Dell, director of human resources, leverages Indiana Chamber membership to make sure HR operations are running smoothly.

The organization, which has been an Indiana Chamber since 1992, works with people who have developmental and intellectual disabilities, providing jobs/skills training, housing, and even school and preschool programs to the community.

To help O’Dell stay on top of industry regulations, she calls the Chamber at least once a quarter with HR questions.

“(I call when) I need to bounce ideas off someone else who understands where I am coming from with the HR laws and regulations,” O’Dell explains.

O’Dell notes that she has used the Chamber’s HR Helpline for everything from ordering posters to handling difficult staffing situations. She says Michelle Kavanaugh, human resources director at the Chamber, is like “an extension of the HR department.”

“I would recommend it because Michelle is very knowledgeable and has a lot of experience in HR, and I trust the feedback she gives me,” O’Dell remarks. “She is very willing to get on the phone and listen to all the details. She always has time to help.”

O’Dell has also used Chamber membership to attend conferences, at a discounted rate, that helped her gain additional training, including a workshop on the Family Medical Leave Act and the annual HR conference.

The Chamber’s helpline, though, may be a “best kept secret” for HR professionals, says O’Dell.

“It is something I use instead of calling an attorney right off the bat,” she explains. “It is definitely a huge resource to companies, so I hope they know it’s there and they utilize it.”

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