GUEST BLOG: Make Your Business’ Web Site Engaging, Intuitive and Professional


This guest blog about business web site design is the first in a series of informative posts presented by The Web Guys — a web design and digital marketing agency located in Carmel.

As the world becomes increasingly more digitized, a business web site is no longer optional. When looking for information, the average consumer’s first impulse is to head for Google — not the Yellow Pages. In the article “B2B’s Digital Evolution” on Google Think Insights, the author asserts:

New research from CEB’s Marketing Leadership Council shows that potential business customers are increasingly using digital channels to form opinions about major purchases. Today’s business buyers do not contact suppliers directly until 57 percent of the purchase process is complete. The challenge for marketers is to be present in these channels at all times with content that educates buyers and helps guide commercial decisions.

It’s important to realize, though, that not just any old web site will do. A well designed web site will have a higher conversion rate than one with a “one size fits all” approach, especially for younger, design-savvy visitors. Bad design shouldn’t happen to good companies, but all too often a business owner or manager will quickly slap up a sub par web site, bypassing the professional business, content and marketing expertise needed to drive traffic to the site and increase sales.

Web design companies know that in order to be truly effective, business web sites need to meet these three criteria: they must be engaging, intuitive and professional.

Every web site relies on visitor engagement to flourish; after all, it only takes a click of a button to leave a disappointing web site and look for greener pastures. Each company approaches engagement differently — some focusing on graphics while others rely on attention-grabbing content. The best sites usually are a combination of both of these elements.

Getting a visitor’s attention is one thing, but keeping it is quite another. A web site with navigation that takes more than five seconds to understand will confuse and irritate potential clients. Visitors should see a clear, intuitive path through the site. Avoid the trap of “Mystery Meat Navigation” – links that say “Click Here!” without any indication of where they lead. Consistent, clear labeling with call-to-action buttons that direct customers to get quotes, make purchases and contact businesses should stand out on every page.

Even an engaging, intuitive site can fall flat, however, if its design looks unprofessional to users. Consumers approach the Web expecting businesses to have professional, informative websites — not throwbacks to the 1990s. If you’re still relying on flashing animations, ticker tapes scrolling by and black text on lime green backgrounds to catch attention, a face-lift is long overdue.

When hiring a Web design agency to create a web site, business owners should research available options. Find an agency with experience, and ask detailed questions about the design process before committing to a partnership. For Indianapolis and Indiana business owners, working with a local company like The Web Guys enables them to provide optimal content paired with SEO services to reach their target markets.

First impressions are everything — and an unprofessional, confusing site will send potential customers running to the competition. Creating an engaging web site only requires a modest investment of time and resources but will generate traffic and new customers for years to come.

Next month, look forward to learning about the importance of having proper web site visibility on Google, Yahoo! and Bing!

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