Concierge on Hand Serves Hospital Employees


The Columbus Regional Hospital staff enjoys an impressive list of benefits. Health screenings with incentives for improvement, a telecommuting option for certain positions, short-term disability coverage and a bonus program are among the more traditional offerings. On the unique side: For individuals starting a family through adoption, the hospital helps pay the expensive adoption fee. 

One perk, however, has been a home run – sometimes literally! It’s an onsite concierge service that does everything from walking employee pets to arranging for shoe repairs to picking up groceries.

“The concierge service is definitely number one. The reason why is it’s a benefit that particular employees want,” explains director of human resources Joe Turco. 

“It may be you forgot to give your child lunch money, so the concierge can run money over to the local school. To me, it may be getting my dry cleaning accomplished. For someone else, it’s getting the oil changed in their car.”

Adds Chris Raaf, vice president of professional support services, “We have such great feedback on it. Someone sent a note recently that they had planned their son’s college trips through the concierge, who had put the entire itinerary together.  She said it would have taken her many hours on her off time to do that, so she really appreciated that.”

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