Customer service in any field or job is one of the reasons companies either succeed or fail. Good customer service can help you soar, as people want to continue to work with you even when something doesn’t go quite as planned. Bad customer service can be detrimental. Especially in this day and age of "status updates" and "tweets" that can cause PR nightmares.

Here’s a story of a good experience in an industry riddled with a bad reputation.

We’ve all had the experience at the airport where the man or woman behind the counter could care less about whether or not you reach your destination. They just want you to move along and go on to the next person. This is typically my experience. And it wasn’t until recently that I’ve seen a glimmer of hope. Even if it was just one person at one company (Delta Air Lines) – sometimes that’s all it takes.

My wife and I were flying to New York (via LaGuardia) to see her family. We had our 9-month-old daughter with us and after lugging four suitcases, a car seat and a stroller through the parking lot and up to the counter, we were told our flight had been cancelled only minutes before. You can only imagine our frustration, to say it lightly.

We were sent to another line at the ticket counter, seething and wondering how and if we were going to get through this.

We stepped up to the counter and the woman who now had our Fourth of July plans in her hands smiled and said hello to us and our daughter. We hoped, "Somehow, there must be a way out of here!" She searched for what felt like about a half hour, finding flights going through Detroit and that was about it. But with a baby, layovers can be tricky, especially if you have precious few minutes to get to your connection. She could see we were not happy with that solution and continued to search.

Minutes later she exclaimed, "Got it!" My ears perked up as she told us that there was a flight going to New York (JFK). That’s what we wanted to hear; we were back on track. She also informed us that we would be upgraded to first class, free of charge – indicating they may not be happy with her for doing so. Could it be? Could this woman really have been so nice and helpful to find a solution for us and our daughter that would be in our best interest and not the airlines? It could and she did.

I’m sure my smiling daughter (mixed with our comment about how she wouldn’t get to see her grandma) helped a bit, but it gives me hope that there are good people out there committed to doing the right thing for customers.

As an artist myself, I find myself drawn (pun intended) to other artists around the world who are doing what they love. The invention of the Web and the prevalence of blogging have made my life easier. Now all I have to do to take in a good gallery exhibit is go to my preferred browser and search.

Over the past two years I’ve been doing just that. I’ve logged countless hours and have lost more sleep than I can imagine scrolling through some of my favorite art blogs. I’ve discovered everyone from a guy who created a skull out of a different material each day for a year to someone who routinely inks an old-fashioned comic strip. In between I stumbled upon someone who is eerily similar to me: he’s bald, sports a goatee and is an artist with a dream.

His name is Terry Border and he lives here in Indianapolis. For about three years he’s been bending the fabric (or wire) of reality. He takes wire and ordinary objects we see around our houses (corks, spice jars, fruit and cheesy snacks to name a few) and literally bends and shapes them into something else, injecting personality and life into them along the way. He then photographs them and posts them for all to see.

Within these photos we get a glimpse of what really goes on behind the cupboard. Why are carrots such great parents? What do people really think of Hamlet? How do you fight a cold? All these questions and more are answered on Terry’s blog.

His site boasts over 10,000 unique visitors per month. Now, he’s put some of his most creative creations into a book. “BENT OBJECTS: The Secret Life of Everyday Things,” was released on October 6.

I encourage those interested in good humor, great art and a desire to support local artists to check out his blog http://www.bentobjects.blogspot.com/ and pick up the book. Or drop him a comment at BentObjects@gmail.com.