Agents Rank Top Airports for Business Travel

Categories: Business News, Human Resources


Nearly everyone likes lists. Most people (we're making a bit of an assumption here) enjoy some aspect of flying — the convenience, the free peanuts when you get them, having an empty seat next to you.

Seriosusly, flying and business are a reality for many. A nationwide survey of agents representing Travel Leaders Group identified the bests and worsts among U.S. airports for business travel. A few of the findings:

Atlanta ranks as the top preferred domestic airport if clients have a connecting flight, while Chicago O’Hare ranks as the top domestic airport to avoid if making a connection. Atlanta's Hartsfield–Jackson also was identified as the top airport for amenities, dining and providing the best services for business travelers; Minneapolis/St. Paul ranked second in amenities, dining, and for helping to keep kids entertained and occupied.

Best U.S. Airports for Connecting Flights:
Travel Leaders Group owners, managers and agents were asked, “If your clients are flying and need to connect through a hub airport, which hub do they prefer?” Respondents were allowed to choose up to three airports.
1 Atlanta 40.5%
2 Charlotte 25.2%
3 Dallas/Ft. Worth 24.3%
4 Houston Intercontinental 18.2%
5 Detroit 17.5%
6 Minneapolis/St. Paul 16.7%
7 Chicago O’Hare 14.1%
8 Phoenix 10.1%
9 Denver 8.0%
10 (tie) New York (JFK) 7.9%
10 (tie) Salt Lake City 7.9%

Worst U.S. Airports for Connecting Flights:
When asked, “If your clients are flying and need to connect through a hub airport, which hub do they try to avoid?” the top responses were as follows.  (Again, those polled were able to choose up to three different airports.)
1 Chicago O’Hare 56.3%
2 New York (JFK) 39.4%
3 Atlanta 33.0%
4 New York (LGA) 13.7%
5 Newark 12.2%
6 Miami 11.5%
7 Denver 10.3%
8 Philadelphia 10.0%
9 Dallas/Ft. Worth 9.4%
10 Los Angeles 9.1%

Top U.S. Airports for Business Travel Services:
When asked, “Which airport(s) would you and your clients say offers the best services for business travelers?” nearly 700 agents responded with the following list of Top 10 airports:
1 Atlanta 42.2%
2 Chicago O’Hare 29.8%
3 Dallas/Ft. Worth 20.5%
4 Minneapolis/St. Paul 18.3%
5 New York (JFK) 15.2%
6 Detroit 12.7%
7 Houston Intercontinental 10.3%
8 Los Angeles 9.0%
9 New York (LGA) 7.5%
10 (tie) Newark 6.3%
10 (tie) San Francisco 6.3%
10 (tie) Washington D.C. (Dulles) 6.3%

Top U.S. Airports for Amenities:
Today, airport amenities can range from spas and yoga rooms to art exhibits and putting greens. When asked, “What do you and your clients consider the top airport for amenities?” agents listed this top five:  Atlanta, Minneapolis/St. Paul, Chicago O’Hare, Dallas/Ft. Worth and Las Vegas.

The top five for dining matched the above question, with the exception of San Francisco subbing for Las Vegas at No. 5.

Finally, for top airports when traveling with kids, the winners were: Orlando,  Minneapolis/St. Paul, Atlanta, Chicago O’Hare and Dallas/Ft. Worth.
 

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